Digital Inclusion Series — Collection 1
Six short, friendly videos to help you understand what digital means, get connected, find free training, go online safely, and build skills for work.
Meet your presenter and find out what this collection covers
If the word “digital” feels a bit confusing or even a little scary, that is completely okay. This collection of six short videos will guide you through the very basics — at a pace that works for you.
Each video is just one to three minutes long, uses plain English, and is designed for people who are just getting started. No experience needed, and no question is ever silly.
You can watch them in order or jump straight to the topic you need most. Take your time, pause whenever you like, and rewatch any time.
Who is this for? These videos are made for anyone who wants to feel more confident with technology — whether you are completely new to it or just want to brush up on the basics.
They are especially designed for people accessing local authority, housing, or NHS services.
Click any topic below to jump straight to that video.
Understanding what digital means and how it helps your everyday life
What devices are available and how to get connected
Discover friendly, free classes and support in your area
A step-by-step guide to connecting and browsing with confidence
How basic digital skills can help you find and succeed in a job
Understanding what digital means and how it can help your everyday life
Using technology like computers, tablets, smartphones and the internet to do everyday tasks — from messaging friends to booking appointments.
Digital saves time (no queues), saves money (better deals online), keeps you connected with family and friends, and opens doors to jobs and services.
Everyone feels nervous at first. You do not need to learn everything at once. Start with just one thing that matters to you.
What devices are available and how to get connected
Smartphones (mobile phones with touchscreens), tablets (larger screen, easy to hold), laptops (portable with keyboard), and desktops (stay in one place, found in libraries).
Wi-Fi gives you wireless internet at home (broadband) or in public places. Mobile data comes with most smartphone plans and works on the go.
Social tariff broadband packages for people on benefits start from around £10–15 per month. Check with your provider or the Ofcom website.
Discover friendly, free classes and support in your local area
Local libraries, community centres, housing associations, and adult education centres all offer free beginner-friendly digital skills sessions.
The Good Things Foundation runs Online Centres across the UK. Visit their website or call to find a centre near you.
Small, informal groups or one-to-one support. Patient helpers who go at your speed. No need to bring a device — everything is provided.
A step-by-step guide to connecting and browsing with confidence
Go to your device’s settings, look for “Wi-Fi” or the fan-shaped icon, choose your network, and enter the password if needed.
Open Chrome, Safari, Edge, or Firefox. Type a website address or search words in the bar at the top. Press Enter or Go.
Look for the padlock icon in the address bar for secure websites. Do not click unexpected pop-ups, and never share personal information on sites you do not trust.
How basic digital skills can help you find and succeed in a job
Email, using a computer or tablet, word processing (typing documents), searching online, and video calls (Teams, Zoom, Google Meet).
Most applications are now online. Use websites like Indeed or Find a Job. Save your CV on a computer and learn to attach it to emails or upload it.
Many employers are happy to help you learn on the job. Free courses are available through Jobcentre Plus, libraries, and adult education centres.
Free resources and organisations that can support your digital journey.
Free computer access, beginner classes, and friendly staff who can help you get started. Many run regular digital drop-in sessions.
A national network of Online Centres offering free digital skills support across the UK.
Visit website →Affordable broadband from around £10–15/month for people on certain benefits.
Check eligibility →Free digital skills for work courses and support with online job applications. Ask your work coach.
Many offer free digital support, device loans, or can connect you with local training sessions.
Free or low-cost courses for adults, including beginner digital skills. Search for your local service.